Terms and Conditions

Clinidirect Ltd (part of the CliniSupplies Group of Companies) is located at 100 Qualitas House, Elmgrove Road, Harrow, Middlesex, HA1 2RW, London, United Kingdom (company registration number 7957572) and is the owner of this website. All information contained in the website is provided by Clinidirect and its affiliates. Visitors to the website who access the contents and other information can do so subject to the terms and conditions set out below, the Privacy Policy and any other relevant terms and conditions, policies and notices applicable to the specific sections of this website. Visitors to the website are advised to read the Terms and Conditions completely before accessing the content of the site.

  • 1. Legal Aspects

    Clinidirect, with its office in London, owns and maintains the website. You may browse the content of the website and download material and information displayed strictly for non-commercial use only, provided that you agree to observe all the copyright, trademark and other proprietary notices.

  • 2. Copyright

    All content available on or through the Services and/or the Site is owned by Clinidirect Ltd and is protected by copyright, trademark, patent, and trade secret laws, other proprietary rights and also may have security components that protect digital information. Clinidirect Ltd grants the use of the content for personal or non-commercial purposes only. You may also print, download and store articles and other information for your own convenience, but you may not distribute, republish (except as permitted in this paragraph), sell, exploit, frame or scrape any of the content, for commercial gain. All images are either the property of, or used with permission obtained by Clinidirect. The use of these images by you, or anyone else authorised by you, is strictly prohibited unless specifically permitted by the Legal Aspects.

  • 3. E-mails

    Any information you contribute to the “Knowledge Centre” and “Community” page will be treated as non-confidential and non-proprietary. By contributing to the website, you agree that Clinidirect as the owner of the website will have the rights to use, amend or copy information received from any external sources including ideas, concepts, techniques, or know-how, for any such purposes.

  • 4. Information on the website

    The Clinidirect website provides a wide range of health information and advice. You should not rely on this information as a substitute for, nor do they replace, professional medical advice, diagnosis, or treatment. If you have any concerns or questions about your health, you should always consult with a healthcare professional without delay. Do not disregard, avoid or delay obtaining medical or health related advice from your healthcare professional because of something you may have read on this website. The use of any information provided on this website for any purpose is solely at your own risk.

    Clinidirect may provide information, links and references to other third party websites for the convenience of its users in locating relevant information. These websites have not been validated by Clinidirect and are maintained by third parties, over which Clinidirect does not have any control. Accordingly, Clinidirect takes absolutely no responsibility for the content of third party websites in any way, including any service provided or information being advertised. Clinidirect will not assume liability for any damages or injury arising from the use of the content, for any purpose, from such websites. Users visiting these websites do so at their own risk.

  • 5. Trademarks and logos

    The trademarks and logos appearing on the services are the property of their respective owners, including, without limitation, Clinidirect. No right, license or interest to such trademarks is granted without the written permission of Clinidirect or such third party that may own the trademarks displayed on the website.

  • 6. Links

    This website may include links to other websites. Some of these websites may contain information that Clinidirect is not responsible for. When accessing such information, you acknowledge and agree that we are not responsible or liable for any content of these other sites.

    Clinidirect do allow links to this website and as a user, you do not need to obtain permission from Clinidirect to put a text link on your site that is referenced to the website.

    Clinidirect reserves the right to revoke permission to the links to our website at any time. If Clinidirect revokes such consent, you agree to immediately remove and disable any such links to the site.

  • 7. Products

    Clinidirect offers products primarily for the UK market; however the website does allow products to be sold on a worldwide basis. As such, products offered in the UK may not be available in all countries or may be known by a different name. Indications for use may vary from country to country. You should always seek the advice of your local healthcare professional and carefully read the instructions prior to use.

  • 8. Security

    Clinidirect understands that transaction security is one of the most important concerns when shopping online. Information is highly encrypted using complex logarithm. Our in-house security measures also ensure that information you enter to register, make an order prescription or payment are all kept fully secure.

  • 9. Delivery

    Clinidirect will strive to ensure that all deliveries will be despatched to the correct address.

    However, if an incorrect delivery address is entered when completing your order, Clinidirect is in no way whatsoever obliged to re-send the order to the correct address. The delivery address cannot be changed once the order has been shipped.

    Please click here to view the delivery timeframes and costs.

    Please click here to view our Delivery Frequently Asked Question

  • 10. Returns

    We hope that you are happy with the products purchased from Clinidirect. Should you wish to return a product, we will be happy to offer a refund or exchange in accordance with our return policy.

    Please click here to view the returns policy.

  • 11. Medical Information

    Please be aware that any patient information submitted will be viewed by our pharmacy team. Prior to using any products, it is important to read product packaging and instructions. If you are unsure about using a particular product, please make sure that you contact a healthcare professional for more information.

  • 12. Information on this website

    Clinidirect strives to ensure that all information that has been provided on the website about the company, services and products are accurate. Yet, as we endeavour to continually update the website, there may be times when the information contained maybe out-of-date. The general medical information provided on the website is not intended to be used as an alternative to specific and personalised advice.

  • 13. Prescriptions

    Clinidirect prescription services are available to customers who are 18 years old or over.  By using the prescription services, you confirm that you are aged 18 or over and all the information provided is correct and accurate. Customers may order prescriptions on behalf of persons under the age of 18. Clinidirect will verify all relevant information on the prescription, using information that has been initially provided to us when the order was initially placed. If the information on the prescription does not match what has been stipulated, all efforts will be made to contact you to clarify the discrepancy. If Clinidirect is unable to reach you, we would not be able to dispense the prescription. In such instance, we reserve the right to return your prescription to the address provided.

    By ordering a prescription item, you confirm you have a valid UK prescription.

    In the case of NHS prescriptions, the user will be obliged to confirm the eligibility for free prescriptions by providing relevant certification at the point of submitting the prescription to Clinidirect. It is the user’s sole responsibility to provide accurate information at the time of ordering.

    For all prescription orders placed on behalf of another individual, it is important for the person placing the order to inform the end-user:

    • a. Of any required documentation that must be supplied for orders to be dispatched. Products will not be dispatched until all documentation is received and approved by Clinidirect.
    • b. If the stated exemption status of the end-user proves to be incorrect once the prescription is received, Clinidirect will contact the end-user to request for either the required documentation or an outstanding payment before the orders can be dispatched.

    For private prescriptions, there is a minimum charge of £4.00 per item irrespective of the quantity of the particular item.

  • 14. Online Doctor

    The Clinidirect Online Doctor Consultation Service is supported by our team of UK doctors registered to and regulated by the General Medical Council (GMC) and fully comply with the Good Medical Practice Guidelines (http://www.gmc-uk.org/guidance/good_medical_practice.asp). By accepting this service, you agree to provide accurate, truthful and complete information upon your submission of the online consultation questionnaire. As the user, you also agree that all the treatments prescribed are to be consumed only for your own personal use and that you will not allow any other person(s) access to your medication or treatment. By subscribing to the online consultation service, you as the user, consent the UK GMC registered consulting doctor to prescribe the required treatment.

    In order to provide the most suitable advice, Clinidirect relies on you to provide truthful and accurate information to the UK GMC registered consulting doctor. All guidance and information provided by the UK GMC registered consulting doctor(s) will be based on the information that you have provided and therefore, it is pertinent that you provide complete, accurate and reliable information when using this service. The prescribing doctor is responsible for your care based on the information that you have provide to them.

    On a regular basis, it is also essential that user of this service informs their GP of any treatment(s) that has been prescribed. Our GMC Registered Doctors are duty bound to conform to the General Medical Council Guidance entitled “Good Practice in Prescribing Medicines”. In addition, it is essential that you contact our in-house pharmacist or consulting doctors if you feel that you do not understand how to take the medication that has been prescribed. If you are unsure about any information relating to your prescription, please do not take the medication and contact us at 0800-012-6779 or via email at pharmacist@clinidirect.co.uk.

    Agreements pertaining to the user’s interaction with Clinidirect online doctor consultation:

    • In order to use the online consultation services, the user will need to register their details with the Clinidirect website. By registering to use the online consultation services provided by Clinidirect, you agree to comply with the following:
      • Confirm that all information that you provide to us is given truthfully and accurately
      • Agree to keep all your personal details private and confidential, this includes key login information
      • Confirm that you are over the age of 18
    • You agree that the medication that has been prescribed for you, will be for your own personal use and will not be sold, shared or given to any other person(s).
    • You agree that if you feel that you have had an adverse reaction to the prescribed medicine or that any advice that has been issued may not be appropriate, you will immediately contact our in-house pharmacist or consulting doctors via email info@clinidirectpharmacy.co.uk.
    • You agree that Clinidirect has advised you to keep your GP informed of any treatment that you are taking without their knowledge.
    • You agree that when being prescribed a treatment, you are fully aware that not all medication will be 100% effectively in treating the condition for which it has been prescribed.
    • You agree to only use the services provided through the Clinidirect tools to contact the UK GMC registered consulting doctors.
    • Clinidirect upholds its duties and adheres to the requirements of applicable data protection law. For more information about how and why Clinidirect processes your personal data, please see our privacy notice
    • You agree that Clinidirect and partners will not be liable for any of the following losses or damages (whether they were foreseen, known or otherwise): loss of revenue, loss of data, loss of opportunity, loss of reputation, losses suffered by third parties, loss of emotional well-being (any embarrassment caused). In regards to death or personal injury caused by negligence or fraud or any other loss which cannot be limited under applicable law, nothing in the above clause is intended to remove or limit the liability to Clinidirect and the UK GMC registered consulting doctors.
  • 15. Pricing

    The prices stipulated on this website include VAT unless stated otherwise. Clinidirect will try to ensure that all prices stipulated on the website are correct. However, please note that there may be times when an error may be present on the website. In the rare event when someone is charged a price that is more expensive than the actual prices, Clinidirect will identify the error and refund the price difference.

    Clinidirect reserve the right to alter the Terms and Conditions at any time. Such changes will be posted to the website as and when deemed necessary.

    Users are strongly advised to read the Terms and Conditions prior to engaging with the website. When a user engages the website for any purpose, it is implied that the user has confirmed accepting the Terms and Conditions at the time of use.